Frequently Asked Questions
Everything you need to know about your Scepter Publishers style journey.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags. To start a return, visit our online portal, enter your order number, and print your prepaid shipping label.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Are your materials sustainably sourced?
At Scepter Publishers, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2026.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.